Dimensiones de la competencia comunicativa intercultural (CCI) y sus implicaciones para la práctica educativa

Autores/as

  • Susan Sanhueza Universidad Católica del Maule
  • Fraño Paukner Universidad Católica del Maule
  • Victor San Martín Universidad Católica del Maule
  • Miguel Friz Universidad del Bio Bio

DOI:

https://doi.org/10.17227/01234870.36folios131.151

Palabras clave:

Competencia, comunicativa, intercultural

Resumen

La competencia comunicativa intercultural se entiende como las habilidades que emplean los individuos culturalmente diferentes para favorecer un grado de comunicación suficientemente eficaz, estableciendo comportamientos apropiados y efectivos en determinado contexto social y cultural. Desde esta perspectiva, el trabajo tiene como objetivos: (a) analizar el concepto de la comunicación intercultural describiendo sus dimensiones: cognitiva, comportamental y afectiva; (b) proporcionar elementos de reflexión para el desarrollo de la competencia comunicativa intercultural en las prácticas educativas. En el ámbito educativo, se espera que profesores y alumnos desarrollen de la mejor manera posible la interacción, anticipen malentendidos causados por las diferencias en valores, significados y creencias entre los actores involucrados, y puedan hacer frente tanto a demandas afectivas como cognitivas en la interacción.

Descargas

Los datos de descargas todavía no están disponibles.

Citas

Abe, H. & Wiseman, R. (1983). A Cross-Cultural Confirmation of the Dimension of Intercultural Effec-tiveness. In International Journal of Intercultural Relations, 7, 53-67.

Anderson, P., Lawton, L., Rexeisen, R. & Hubbard, A. (2006). Short-term Study Abroad and Intercultural Sensitivity: A Pilot Study. In International Journal of Intercultural Relations, 30, 457-469.

Banks, J. & Banks, C. (2004). Handbook of Research on Multicultural Education. San Francisco: Jossey-Bass.

Bennett, M. (1986). A Developmental Approach to Training for Intercultural Sensitivity. In International Journal of Intercultural Relations, 10, 179-196.

Bloom, B. (1956). Taxonomy of Educational Objectives: The Cognitive Domain. New York: David McKay.

Bradford, L., Allen, M. & Beisser, K. (2000). Meta-analysis of Intercultural Communication Competence Research. In World Communication, 29, 28-51.

Byram, M. (1997). Teaching and Assessing Intercultural Communication Competence. New York: Multilingual Matters.

Byram, M. (2003). On Being “Bicultural” and “Intercultural”. In G. Alred, M. Byram, & M. Fleming (Eds.), Intercultural Experience and Education (pp. 50-66). Tonowanda, NY: Multilingual Matters.

Byram, M., Nichols, A. & Stevens, D. (2001). Developing Intercultural Competence in Practice. New York: Multilingual Matters.

Collier, M. (1996). Communication Competence Problematic in Ethnic Friendships. In Communication Monographs, 63, 314-336.

Cushner, K. & Mahon, J. (2009). Intercultural Competence in Teacher Education. Developing the Intercultural Competence of Educators and Their Students. In D. Deardorff (Ed.), The SAGE Handbook of Intercultural Competence. Thousand Oaks, CA: SAGE Publications.

Chaisrakeo, S. & Speece, M. (2004). Culture, Intercultural Communication Competence and Sales Negotiation: A Qualitative Research Approach. In Journal of Business Industrial Marketing, 19, 267-282.

Chen, G. (2002). Perceptions of Intercultural Interaction and Communication Satisfaction: A Study on Initial Encounters. In Communication Research, 15, 133-147.

Deardorff, D. (2006). Identification and Assessment of Intercultural Competence as a Student Outcome of Internationalization. In Journal of Studies in Intercultural Education, 10, 241-266.

Euwema, C. & Van Emmerik, I. (2007). Intercultural Competencies and Conglomerated Conflict Behaviors in Intercultural Conflicts. In International Journal of Intercultural Relations, 31, 427-441.

Fantini, A. (1995). Language, Culture, and World View: Exploring the Nexus. In International Journal of Intercultural Relations, 19, 143-153.

Fisher, G. & Hartel, C. (2003). Cross-Cultural Effectiveness of Western Expatriate-Thai Client Interactions: Lessons Learned for IHRM Research and Theory. In Cross Cultural Management, 10(4), 4-28.

Gay, G. (2000). Culturally Responsive Teaching: Theory, Research, and Practice. New York: Teachers College Press.

Gibson, D. & Zhong, M. (2005). Intercultural Communication Competence in the Healthcare Context. In International Journal of Intercultural Relations, 29, 621-634.

Gudykunst, W. & Hammer, M. (1984). Dimensions of Intercultural Effectiveness: Culture Specific or Cul¬ture General? In International Journal of Intercultural Relations, 8, 1-10.

Hajek, C. & Giles, H. (2003). New Directions in Intercultural Communication Competence: The Process Model. In J. Greene & B. Burleson (Eds.), Handbook of Communication and Social Interaction Skills (pp. 935-957). Mahwah, NJ: Lawrence Erlbaum.

Hammer, M. (1987). Behavioral Dimensions of Intercultural Effectiveness: A Replication And Extension. In International Journal of Intercultural Relations, 11, 65-88.

Hammer, M. (2005). The Intercultural Conflict Style Inventory: A Conceptual Framework and Measure of Intercultural Conflict Resolution Approaches. In International Journal of Intercultural Relations, 2, 675-695.

Hammer, M., Bennett, M. & Wiseman, R. (2003). Measuring Intercultural Sensitivity: The Intercultural Development Inventory. In International Journal of Intercultural Relations, 27, 421-443.

Havighurst, R. (1957). The Social Competence of Middle- Aged People. In Genetic Psychology Monographs, 56, 297-375.

Heyward, M. (2002). From International to Intercultural: Redefining the International School for a Globalized World. In Journal of Research in International Education, 1, 9-32.

Hopkins, S., Hopkins, W. & Hoffman, K. (2005). Domestic Intercultural Service Encounters: An Integrated Model. In Managing Service Quarterly, 15, 329-343.

Howard-Hamilton, M., Richardson, B. & Shuford, B. (1998). Promoting Multicultural Education: A Holistic Approach. In College Student Affairs Journal, 18, 5-17.

Julve, M. y Palomo, B. (2005). La competencia comunicativa intercultural en la prestación de servicios. En Revista Glosas Didácticas, 15(2), 26-38.

Kayes, D., Kayes, A. & Yamazaki, Y. (2005). Essential Competencies for Cross-Cultural Knowledge Absorption. In Journal of Managerial Psychology, 20, 578-589.

Kim, B., Cartwright, B., Asay, P. & D’Andrea, M. (2003). A Revision of the Multicultural Awareness, Knowledge, and Skills Survey. In Measurement and Evaluation in Counseling and Development, 36, 161-180.

King, P. & Baxter, M. (2005). A Developmental Model of Intercultural Maturity. In Journal of College Student Development, 46, 571-592.

Koester, J. & Olebe, M. (1988). The Behavioral Assessment Scale for Intercultural Assessment. In International Journal of Intercultural Relations, 12, 233-246.

Kupka, B. (2008). Creation of an Instrument to Assess Intercultural Communication Competence for Strategic International Human Resource Management. (Unpublished doctoral dissertation). Otago, New Zealand: University of Otago.

Ladson, G. (1994). Dreamkeepers: Successful Teachers of African–American Children. San Francisco: Jossey- Bass.

Li, L., Kim, B. & O´Brien, K. (2007). An Analogue Study of the Effects of Asian Cultural Values and Counselor Multicultural Competence on Counseling Process. In Psychotherapy: Theory, Research, Practice, Training, 44, 90-95.

Martin, J. & Hammer, M. (1989). Behavioral Categories of Intercultural Communication Competence: Everyday Communicators´ Perceptions. In International Journal of Intercultural Relations, 13, 303-332.

Martin, J., Hammer, M. & Bradford, L. (1994). The Influence of Cultural and Situational Contexts on Hispanic and Non-Hispanic Communication Competence Behaviours. In Communication Quarterly, 42, 160-179.

Milhouse, V. (1993). The Applicability of Interpersonal Communication Competence to the Intercultural Communication Context. In R. Wiseman & J. Koester (Eds.), Intercultural communication competence (pp. 184-203). Newbury Park, CA: Sage.

Prechtl, E. & Lund, A. (2007). Intercultural Competence And Assessment: Perspectives from the INCA Project. In H. Kotthoff & H. Spencer-Oatey (Eds.), Handbook of Intercultural Communication (pp. 467- 490). New York: Mouton de Gruyter.

Rathje, S. (2007). Intercultural Competence: The Status and Future of a Controversial Concept. In Language and Intercultural Communication, 7, 254-266.

Smith, M. (1966). Explorations in Competence: A Study of Peace Corps Teachers in Ghana. In American Psychologist, 21, 555-566.

Spitzberg, B. (2000). What is Good Communication? In Journal of the Association for Communication Administration, 29, 103-119.

Spitzberg, B. (2003). Methods of Skill Assessment. In J. Greene & B. Burleson (Eds.), Handbook of Communication and Social Interaction Skills (pp. 93-134). Mahwah, NJ: Lawrence Erlbaum.

Spitzberg, B. (2007). CSRS: The Conversational Skills Rating Scale: An Instructional Assessment of Interpersonal Competence. (NCA Diagnostic Series, 2nd ed.). Annandale, VA: National Communication Association.

Spitzberg, B. & Changnon, G. (2009). Conceptualizing Intercultural Competence. In D. Deardorff (Ed.), The SAGE Handbook of Intercultural Competence (pp. 1-52). Thousand Oaks, CA: SAGE Publications.

Spitzberg, B. & Cupach, W. (1984). Interpersonal Com¬munication Competence. Beverly Hills, CA: Sage.

Spitzberg, B. & Cupach, W. (2002). Interpersonal Skills. In M. Knapp & J. Daly (Eds.), Handbook of Interpersonal Communication (pp. 564-611). Thousand Oaks, CA: Sage.

Stomfay-Stitz, A. (1993). Peace Education in America, 1928-1990: Sourcebook for Education and Research. Metuchen, NJ: Scarecrow Press.

Sue, D. (2001). Multidimensional Facets of Cultural Competence. In Counseling Psychologist, 29, 790-821.

Ting-Toomey, S. (2007). Researching Intercultural Conflict Competence. In Journal of International Communication, 13, 7-30.

Ting-Toomey, S. & Kurogi, A. (1998). Facework Competence in Intercultural Conflict: An Updated Face-Negotiation Theory. In International Journal of Intercultural Relations, 22, 187-225.

Trujillo, F. (2005). En torno a la interculturalidad: reflexiones sobre cultura y comunicación para la didáctica de la lengua. En Porta Linguarum, 4, 23-39.

Valentine, D. & Yunxia, Z. (2001). In this Issue: Using Knowledge Based Approach to Develop Student Intercultural Competence in Industry. In Business Communication Quarterly, 64, 102-109.

Wiseman, R. & Abe, H. (1984). Finding and Explaining Differences: A Reply to Gudykunst and Hammer. In International Journal of Intercultural Relations, 8, 11-16.

Descargas

Publicado

2012-07-01

Cómo citar

Sanhueza, S., Paukner, F., San Martín, V., & Friz, M. (2012). Dimensiones de la competencia comunicativa intercultural (CCI) y sus implicaciones para la práctica educativa. Folios, (36), 131.151. https://doi.org/10.17227/01234870.36folios131.151

Número

Sección

Artículos

Métricas PlumX